Return Policy
Return & Exchange Policy
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns
- Items may be returned within 14 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Sale items are final sale and cannot be returned or exchanged.
Exchanges
- We offer exchanges for a different size or color, subject to availability.
- To request an exchange, contact us within 14 days of receiving your order.
How to Initiate a Return
- Email us at [your email] with your order number and reason for return.
- We'll provide you with return instructions within 2–3 business days.
- Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent.
Refunds
- Once we receive and inspect your return, we'll notify you of the approval status.
- Approved refunds will be processed to your original payment method within 7–10 business days.
Damaged or Defective Items
- If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos, and we'll make it right.
Contact Us
📧 [your email] | 🌐 sehrnoir.com